Privacy Policy
Last updated: October 16, 2025
This Privacy Policy describes how qelviro ("we", "us", or "our") collects, uses, stores, and shares information about you when you visit or use our website at qelviro.online and any related services, features, or content we offer (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Service, including but not limited to:
- Full name and contact details such as email address and phone number
- Billing and payment information provided during purchase or enrollment
- Account credentials including username and password
- Profile information such as professional background or area of interest
- Messages, feedback, or correspondence sent to us directly
- Any other information you choose to submit through forms or support channels
1.2 Information Collected Automatically
When you use our Service, certain technical information may be collected automatically, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and hardware configuration
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms used to reach our Service
- Date and time of access and session duration
- Cookies, pixel tags, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Payment processors that confirm transaction status
- Analytics providers that aggregate usage data
- Marketing platforms through which you engaged with our content
- Social media platforms if you connect or authenticate through them
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and deliver the Service you have enrolled in
- To process payments and send transactional communications such as receipts and enrollment confirmations
- To personalize your experience and recommend relevant content
- To communicate with you about updates, new offerings, and promotional materials, where permitted
- To respond to inquiries, support requests, and feedback
- To monitor and analyze usage patterns in order to improve the Service
- To detect, investigate, and prevent fraudulent or unauthorized activity
- To comply with applicable legal obligations and enforce our terms
- To conduct internal research, audits, and reporting
3. Legal Basis for Processing
Depending on how you interact with our Service, we process your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfill our agreement with you, such as delivering course content you have purchased
- Legitimate interests: Processing that supports our reasonable business interests, such as improving the Service, preventing fraud, and marketing to existing users, provided such interests are not overridden by your rights
- Consent: Processing based on your explicit opt-in, such as receiving marketing emails, which you may withdraw at any time
- Legal obligation: Processing necessary for us to comply with applicable legal requirements
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose | Duration |
|---|---|---|
| Essential | Enable core functionality such as session management and security | Session or persistent |
| Functional | Remember your preferences and settings | Up to 12 months |
| Analytics | Measure usage patterns and performance of the Service | Up to 24 months |
| Marketing | Deliver relevant advertising and track campaign effectiveness | Up to 24 months |
4.2 Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we will seek your consent before placing non-essential cookies.
5. Sharing of Information
We do not sell your personal information. We may share your information with the following categories of recipients:
- Service providers: Third-party vendors who assist us in operating the Service, including hosting providers, payment processors, email delivery platforms, and analytics tools, who are contractually bound to handle your data securely
- Business partners: Trusted partners involved in delivering specific content or features, only to the extent necessary
- Legal and regulatory authorities: When required by law, court order, or to protect the rights, property, or safety of our users or the public
- Successors in business: In the event of a merger, acquisition, or transfer of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
- The duration of your active account or ongoing relationship with us
- Legal, contractual, or regulatory obligations that require us to keep records
- The necessity of the data for resolving disputes or enforcing our agreements
When your data is no longer needed, we will securely delete or anonymize it in accordance with our internal data management procedures.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls limiting data access to authorized personnel, and regular security assessments of our systems.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request that we delete your personal data, subject to certain legal exceptions
- Restriction: Request that we limit the processing of your data in certain circumstances
- Portability: Request transfer of your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately and we will take steps to delete such information from our records.
10. Links to Third-Party Services
Our Service may contain links to external websites, platforms, or services operated by third parties. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit, as we have no control over and assume no responsibility for their content or privacy practices.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. Where such transfers occur, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses or equivalent mechanisms where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:
- Company: qelviro
- Address: 1 Birmingham Rd, Water Orton, Coleshill, Birmingham B46 1SS, United Kingdom
- Email: contact@qelviro.online
- Phone: +44 7739 638209
We are committed to resolving any complaints or concerns about our use of your personal information promptly and transparently.